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Success Story: Transforming ServiceNow Operations through Partnership
SUCCESS STORY Transforming ServiceNow Operations through Partnership Background & Challenge A large regional health system partnered with CSI Companies to elevate its ServiceNow platform from a set of ad hoc fixes to a fully managed, strategic capability. Originally brought in under an “on-demand” model to handle immediate ServiceNow needs, CSI quickly demonstrated the value of…
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Epic Refuel Success Story: Modernizing Systems and Empowering End Users
Epic Refuel Success Story: Modernizing Systems and Empowering End Users Background & Challenge For more than a decade, many health systems across the country have customized their Epic environments to accommodate workflows and meet the preferences of their end users. While this approach once allowed for flexibility, it also created highly complex and difficult-to-maintain systems…
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Success Story: Epic Beaker Implementation and Change Management
SUCCESS STORY Beaker Implementation and Change Management Background & Challenge When a large health system embarked on implementing Epic’s Beaker Module, leadership knew success would require more than a strong technical build. The rollout affected not only laboratory staff, but also nurses, physicians, and phlebotomists who relied on accurate ordering and collection workflows. Ensuring these…
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Success Story: Delivering the Largest Logistical Training Program in CSI History
SUCCESS STORY Delivering the Largest Logistical Training Program in CSI History The Challenge A long-standing healthcare partner came to CSI with their most ambitious training request yet, simultaneous Epic training across rural Iowa during the dead of winter. Snowstorms, limited travel options, scarce hotel rooms, and training space shortages were just the beginning. The client…