Create program outline with Epic Customer success alignment Create project plan and timeline Lead change control processes

Develop program decision process Form governance committee Create communication plan Outline risk mitigation plan

Create project plan with milestones Conduct preparatory training Quality assurance checks Knowledge transfer

Training plan creation Team credentialing In-classroom or virtual training LMS schedule management

Extended Command Center Maintenance plan development Communication plan creation Intake process for optimization

CSI's Community Connect Program

From business planning through implementation, CSI provides a team of experts to manage and deliver a successful Community Connect hosting project through all project phases.

Community Connect Program Benefits

Simplified Access to an EHR

Provides a unified platform for securely managing shared patient records within a community.

Enhanced Interoperability

Operates within a national health information exchange network of nearly 2,000 hospitals and 45,000 clinics, enabling better communication, information sharing, and reduced duplication of tests and results.

Technical and Regulatory Confidence

Utilizes Epic’s HIPAA-compliant communication system, removing the need for an open-source HL7 interface to exchange messages between systems.

Cost Savings

Eliminates the need to independently implement a full-scale Epic instance, while still improving care coordination, reducing redundant procedures, and enhancing opportunities to measure quality.

Comprehensive Patient Record

Complete medical history is updated and shared, allowing providers to understand a patient’s overall health, including chronic conditions, allergies, and previous treatments.

Project Scope

Project Management

Create program outline with Epic
Customer success alignment
Create project plan and timeline
Lead change control processes

Governance

Develop program decision process
Form governance committee
Create communication plan
Outline risk mitigation plan

Workflow Design and Build

Current- vs. future-state assessment
Build system configuration (Orion)
Conduct playbook sessions
Unit and integrated testing

Clinical Abstraction

Create project plan with milestones
Conduct preparatory training
Quality assurance checks
Knowledge transfer

Operational Readiness

Day in the Life demonstration
Workflow dress rehearsals
Simulation labs
Personalization labs

Training

Training plan creation
Team credentialing
In-classroom or virtual training
LMS schedule management

Activation and Go-Live

Zoned support model development
Resource roster creation
ATE orientation and delivery
Performance-based analytics

Ongoing Monitoring

Extended Command Center
Maintenance plan development
Communication plan creation
Intake process for optimization

Legacy Support

CSI offers a comprehensive support model with 24/7 end-to-end application maintenance and support services for legacy EHR end users during implementation. These include multi-tier support, engagement leadership, US-based remote staffing, system maintenance, planning for legacy decommissioning, and system transition support.

Monthly Fixed Fee Structure

Project scoping determines staffing numbers, with the monthly fixed fee calculated based on the project budget divided by months. Our finance team created a tool for customizable packaging, and Community Connect services are offered through a staff augmentation pricing model. Travel costs are separate, and invoice adjustments may occur due to changes in go-live ATE or training resources.