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Success Story- Epic EHR Training at Scale: How CSI Prepared 16,500+ End Users in 59 Days
SUCCESS STORY Epic EHR Training at Scale: How CSI Prepared 16,500+ End Users in 59 Days In just 59 days, CSI Companies’ Epic EHR training teams supported more than 16,500 end users across multiple health systems. This result reflects not just the scale of our capabilities, but the operational urgency our clients bring to every engagement. From January 1…
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Case Study: How CSI Companies Accelerated Epic EHR Provider Adoption at Memorial Hermann
CASE STUDY How CSI Companies Accelerated Epic EHR Provider Adoption at Memorial Hermann The Background Memorial Hermann’s Large-Scale Epic EHR Implementation Memorial Hermann Health System, one of the largest not-for-profit health systems in Southeast Texas, embarked on a large-scale Epic EHR implementation spanning thousands of providers across its hospitals, specialty clinics, and ambulatory facilities. Like…
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Epic Refuel: How Health Systems Can Modernize Their Epic Environments Without Starting Over
As organizations grow and healthcare technology evolves, it is essential for IT environments to evolve as well. Over time, Epic can become highly tailored to past needs or aligned to versions of Epic that no longer reflect the EHR’s full potential. This is where Epic Refuel comes in, not as a replacement, but as a…
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Success Story: Epic Beaker Implementation and Change Management
SUCCESS STORY Beaker Implementation and Change Management Background & Challenge When a large health system embarked on implementing Epic’s Beaker Module, leadership knew success would require more than a strong technical build. The rollout affected not only laboratory staff, but also nurses, physicians, and phlebotomists who relied on accurate ordering and collection workflows. Ensuring these…
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Epic Refuel Success Story: Modernizing Systems and Empowering End Users
Epic Refuel Success Story: Modernizing Systems and Empowering End Users Background & Challenge For more than a decade, many health systems across the country have customized their Epic environments to accommodate workflows and meet the preferences of their end users. While this approach once allowed for flexibility, it also created highly complex and difficult-to-maintain systems…
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Success Story: Transforming ServiceNow Operations through Partnership
SUCCESS STORY Transforming ServiceNow Operations through Partnership Background & Challenge A large regional health system partnered with CSI Companies to elevate its ServiceNow platform from a set of ad hoc fixes to a fully managed, strategic capability. Originally brought in under an “on-demand” model to handle immediate ServiceNow needs, CSI quickly demonstrated the value of…
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5 Expert Tips for Electronic Health Record Go-Live Readiness
Why EHR Go-live Success Starts Before Day One For healthcare organizations, an Electronic Health Record (EHR) go-live isn’t just a date on the calendar; it is a turning point. A successful go-live sets the tone for operational continuity, and long-term system adoption. When done right, it safeguards clinical workflows, boosts end user satisfaction, and drives…
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EHR Go-Live Jargon Decoded: Key Terms Every Healthcare Leader Should Know Part 2
An FAQ-Style Glossary for EHR Go-Live Success When it comes to implementing an Electronic Health Record (EHR), one of the biggest challenges isn’t just technology, but also terminology. From “Big Bang” to “Downtime Planning,” the industry is filled with Jargon that can easily overwhelm even the most seasoned healthcare leaders. This is an easy reference…
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EHR Implementation 101: What Every Healthcare Leader Needs to Know Before Go-Live
Why EHR Go-live Success Starts Before Day One Electronic Health Records (EHRs) have transformed healthcare delivery over the last two decades. From improving care coordination to streamlining clinical workflows, EHR systems are now a foundational part of how hospitals and health systems operate. While the benefits are clear, the journey to EHR adoption can be…