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Why most Technical Dress Rehearsals Miss the Mark and How to Get it Right.
The Hidden Risks in Electronic Health Record Go-Live Launching a new Electronic Health Records (EHR) system is one of the most complex and high-stakes initiatives a healthcare organization can take on. A smooth go-live can accelerate clinician adoption, improve patient care, and protect financial performance. When things go wrong, the consequences ripple across the organization:…
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Success Story: Delivering the Largest Logistical Training Program in CSI History
SUCCESS STORY Delivering the Largest Logistical Training Program in CSI History The Challenge A long-standing healthcare partner came to CSI with their most ambitious training request yet, simultaneous Epic training across rural Iowa during the dead of winter. Snowstorms, limited travel options, scarce hotel rooms, and training space shortages were just the beginning. The client…
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Key Components of a Successful Outpatient CDI Program
As prolific changes happen across the healthcare revenue cycle, many organizations and providers are recognizing the benefits of clinical documentation integrity (CDI). Recent changes in reimbursement methodologies such as HCCs and quality of care measures have led to an increased focus on outpatient CDI. Usually, outpatient CDI includes reviewing encounters in: Emergency Department (ED) Acute…
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Forget Time Management. Attention Management is What You Need.
We’ve been getting advice on how to be more efficient with our time since Dwight Eisenhower famously said “I have two kinds of problems, the urgent and the important. The urgent are not important, and the important are never urgent.” If you’re working from home, you’re working without some of the cues that keep you…
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2021 Employment Trends for IT
The year 2020 will be remembered as the year work changed dramatically. The global pandemic influenced when we worked, where we worked, how we worked. It even made us question why we worked. Some of the employment trends for IT that were forced on us are here to stay because companies and employees found the new ways worked better…
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Ways the Pandemic Will Change the Office
What will office work look like in 2021 and beyond? The coronavirus pandemic has changed the way we view our lives–and our work. We’ve reconnected with values we might have lost touch with over the past decade of prosperity: time with family and friends, appreciation for the workers who make our essential businesses and services…
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The Marshmallow Test is a Bit Sticky
In 1972, social scientists at Stanford designed an experiment that tested the willpower of 90 preschoolers. They offered the 3 and 4-year-olds a delicious marshmallow with an even more delicious offer: if the child could resist eating the marshmallow for 15 minutes, the researcher would come back with a second marshmallow. It was perfectly okay…
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How can you improve your e-charisma
Face-to-face communication is one of the many casualties of 2020. Remote work is here to stay, since recent worker surveys indicate that just 10 percent of workers would prefer to work in the office five days a week. You’ve probably spent considerable time mastering new technology. But to get ahead in a virtual environment, you’ll…
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Eliminate Hiring Bias
Here’s the thing about hiring bias: it’s usually imbedded so deeply in your subconscious that you don’t know it’s there. Hiring bias is difficult to perceive (and change), so training programs may not be helpful in eliminating it. You can help your hiring managers become more objective by changing the way you advertise your job…