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Why most Technical Dress Rehearsals Miss the Mark and How to Get it Right.
The Hidden Risks in Electronic Health Record Go-Live Launching a new Electronic Health Records (EHR) system is one of the most complex and high-stakes initiatives a healthcare organization can take on. A smooth go-live can accelerate clinician adoption, improve patient care, and protect financial performance. When things go wrong, the consequences ripple across the organization:…
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Success Story: Delivering the Largest Logistical Training Program in CSI History
SUCCESS STORY Delivering the Largest Logistical Training Program in CSI History The Challenge A long-standing healthcare partner came to CSI with their most ambitious training request yet, simultaneous Epic training across rural Iowa during the dead of winter. Snowstorms, limited travel options, scarce hotel rooms, and training space shortages were just the beginning. The client…
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Key Components of a Successful Outpatient CDI Program
As prolific changes happen across the healthcare revenue cycle, many organizations and providers are recognizing the benefits of clinical documentation integrity (CDI). Recent changes in reimbursement methodologies such as HCCs and quality of care measures have led to an increased focus on outpatient CDI. Usually, outpatient CDI includes reviewing encounters in: Emergency Department (ED) Acute…
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Medical Coding 101: Your Essential Guide to Types, Importance & 2025 Trends
In today’s complex healthcare landscape, medical coding is the foundation of a healthcare organization’s financial health, ensuring accurate billing, proper reimbursement, and high-quality patient care. From translating clinical documentation into standardized codes to ensuring compliance and audit readiness, coding plays a pivotal role in revenue cycle management. This comprehensive guide offers healthcare providers with a…
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Why 2025 is the Year Healthcare Finally Gets Workflow Automation Right
Healthcare leaders have heard the term “workflow automation” for years. But in 2025, it’s no longer just a buzzword, it’s a business-critical reality. The healthcare industry has long been burdened with complexity, staffing shortages, and rising administrative costs. In 2025, the convergence of workforce challenges, mature technology, and urgent demand has created a tipping point.…
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Healthcare’s Hidden Revolution: Why Workflow Optimization is Your Most Valuable Asset
The $3.8 Trillion Question That ServiceNow Can Answer Healthcare now accounts for nearly 18% of the U.S. GDP, yet many health systems are constrained by the same operational burdens they faced decades ago. Ask any healthcare leader to name their biggest challenge, and the answer is nearly universal: “We’re drowning in inefficient processes.” While hospitals continue…
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Building Futures Through Technology: CSI Companies’ Partnership with Andrew Jackson High School
At CSI Companies, we believe in creating pathways for future leaders to thrive starting right here in our community. That’s why we’re proud to celebrate a milestone achievement with our local partner, Andrew Jackson High School (AJHS), which recently earned its first-ever “A” rating in school history, announced in July 2025. This success is more…
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Strategic Collaboration Drives Seamless Go-Live for Major Health System
JACKSONVILLE, Fla. August 19, 2025 — CSI recently completed a successful Epic go-live in partnership with a medium sized health system in the United States. This engagement brought together CSI’s Training and Activation teams to deliver fully integrated support across the organization’s enterprise-wide implementation. The engagement began in late November 2024 with the deployment of…
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Clinical Chart Abstraction 101: The Foundations of Successful Clinical Chart Abstraction
When a healthcare organization transitions to a new Electronic Health Record (EHR) system, every detail matters but especially clinical chart abstraction. What is Clinical Chart Abstraction? Clinical chart abstraction is the process of identifying, reviewing, and transferring essential patient information such as allergies, medications, immunizations, problem lists, and medical histories from legacy medical records into…