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Healthcare’s Hidden Revolution: Why Workflow Optimization is Your Most Valuable Asset
The $3.8 Trillion Question That ServiceNow Can Answer Healthcare now accounts for nearly 18% of the U.S. GDP, yet many health systems are constrained by the same operational burdens they faced decades ago. Ask any healthcare leader to name their biggest challenge, and the answer is nearly universal: “We’re drowning in inefficient processes.” While hospitals continue…
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Why 2025 is the Year Healthcare Finally Gets Workflow Automation Right
Healthcare leaders have heard the term “workflow automation” for years. But in 2025, it’s no longer just a buzzword, it’s a business-critical reality. The healthcare industry has long been burdened with complexity, staffing shortages, and rising administrative costs. In 2025, the convergence of workforce challenges, mature technology, and urgent demand has created a tipping point.…
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Medical Coding 101: Your Essential Guide to Types, Importance & 2025 Trends
In today’s complex healthcare landscape, medical coding is the foundation of a healthcare organization’s financial health, ensuring accurate billing, proper reimbursement, and high-quality patient care. From translating clinical documentation into standardized codes to ensuring compliance and audit readiness, coding plays a pivotal role in revenue cycle management. This comprehensive guide offers healthcare providers with a…
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Minimum Wages Are On The Rise
We’re experiencing the lowest unemployment and tightest labor market in decades. Employers are finding it harder and harder to hire and retain quality workers. Companies are responding by raising starting wages, with many including Target, Costco, and Amazon, committing to a $15 an hour minimum wage by 2020. As retail wages rise, companies higher up…
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Avoid These Interviewing Mistakes
Even in this very tight labor market, candidates must do well in the interview process to be considered. And yes, that dreaded First Impression really does matter. The Journal of Occupational and Organizational Psychology spoke with 166 interviewers after they’d seen 691 students at a career fair. They asked how quickly the interviewers made decisions about…
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Dear Future Workforce
Read Lessons 1 and 2 here. Lesson Number Three: Stop looking for the “right” answer. There may be no right answer. Sometimes, there may be two or three right answers or good enough answers. There may be a couple of bad answers, but you might have to pick one anyway. Unlike on your Scantron test,…
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The Questions You Should Be Asking During An Interview [Part 3]
Paul Falcone is an HR consultant and author of 96 Great Interview Questions to Ask Before You Hire. He’s written the definitive guide to asking great questions and evaluating a candidate’s responses. He provides several questions that are best deployed at the beginning of an interview. He recommends going beyond the classic “Tell me about…
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The Inaugural CSI Gives Back Gala
Presenting The Inaugural CSI Gives Back Gala in Jacksonville Beach, Florida. This event allowed us to raise $20,000 for our beneficiaries: The Duval County Public Schools Clothing Closet and High School 9:12. The Clothing Closet is a free program run by Duval County Public School Social Workers that provides new uniforms for students. Uniforms are…
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Why Running a Household is Like Running a Business
“I actually look forward to coming to work so I can feel more calm and in control,” said one frazzled working mother of four girls. “No matter how crazy things get at work, it’s much easier than the crazy, exhausting road race my weekends have become.” Working parents do it all: they each have a…