ServiceNow Managed Services & Implementation for Healthcare

Maximizing Your Investment with CSI's Healthcare Expertise

ServiceNow is powerful—but in healthcare, it takes more than a platform to make an impact. At CSI, we transform standard ServiceNow platform capabilities into tailored solutions that address the unique challenges of healthcare organizations. While ServiceNow provides the technology foundation, CSI delivers the customized configuration, integration expertise, and ongoing optimization that turns platform potential into measurable operational outcomes. 

Healthcare Professional with Laptop

Our Specialized ServiceNow Managed Services for Healthcare Organizations

We don’t just support your systems, we are a partner in your mission to deliver better care. Our managed services are built around real organizational priorities, technical precision, and measurable outcomes.

CSI goes beyond the “keep the lights on” approach— we elevate your platform to drive results and commit to end-user satisfaction and patient care.

  • Healthcare-Specific Configuration: Customizing ServiceNow beyond out-of-box capabilities to match your clinical workflows
  • Integration Expertise: Seamless connections with Epic, Oracle, and other healthcare systems that generic implementation partners can’t deliver
  • Performance Optimization: Continuous improvement to ensure ServiceNow meets the rapid response times needed in healthcare settings.
  • Advanced Automation Development: Creating custom automations that address healthcare-specific challenges

CSI has a history of providing a wide range of support beyond day-to-day maintenance requests. Gain a proactive approach to your data management, security, business process improvements, and overall digital transformation with CSI.

  • 24/7 Clinical Priority Support: Response times aligned with patient care impact, not standard IT prioritization
  • Healthcare-Trained Staff: ServiceNow experts who understand terminology and workflows
  • Proactive Monitoring: Identifying and resolving issues before they impact care delivery

CSI is a healthcare-focused Managed Service Provider (MSP) and ServiceNow consulting firm. Whether you’re scaling, integrating, or transforming, we’re with you.

  • ServiceNow Roadmap Development for Healthcare Organizations: Aligning platform enhancements with healthcare strategic initiatives
  • Cost Optimization Strategies: Maximizing ROI through flexible staffing and efficient resource allocation
  • Best Practice Implementation: Applying lessons learned from our extensive healthcare client base
  • Change Management Excellence: Organization-focused adoption strategies that drive meaningful use

Built for Healthcare: How CSI Extends ServiceNow’s Core Capabilities

ServiceNow Platform Provides
CSI Managed Services Transform
ITSM framework and tools 
Healthcare-specific workflows aligned with clinical processes 
Basic ticketing system 
EHR-integrated service management reduces clinician burden. 
Generic workflow capabilities 
Custom workflows optimized for patient care pathways 
Standard reporting tools 
Service agreement dashboards with actionable insights
Platform for automation
Implemented automations that address specific clinical needs 
Cloud infrastructure 
HIPAA-compliant configurations and security management 

Ready to align your ServiceNow roadmap with operational outcomes?

While ServiceNow provides the framework for incident tracking, CSI implements:

  • Operational assessment tools that prioritize patient-affecting issues
  • EHR-specific knowledge bases that speed resolution times
  • Automation of repetitive ticket resolution for common clinical system issues 

While ServiceNow offers workflow tools, CSI delivers:

  • Physician onboarding workflows that coordinate across multiple systems
  • Patient-centered service catalogs that integrate clinical and administrative requests
  • Automated clinical device management workflows for regulatory compliance

While ServiceNow includes reporting features, CSI creates:

  •  Dashboards that correlate IT performance with care metrics
  • Resource utilization analytics that optimize staffing and technology investments
  • Compliance reporting that meets healthcare regulatory requirements
Abstract technology network on a dark blue background with glowing lines and circle hubs, representing CSI Companies’ expertise in ServiceNow solutions for healthcare.

Proven Results: The CSI Impact


1 %

increase in clinician satisfaction with IT support

average
1 %

reduction in time-to-resolution for system issues

Up to
1 %

reduction in IT support costs through optimization


1 %
adherence to healthcare regulatory requirements

The CSI Advantage: Healthcare + ServiceNow Expertise

As a 2025 Best in KLAS Technical Services award recipient, CSI combines deep healthcare knowledge with ServiceNow platform expertise. Our team doesn’t just implement ServiceNow, we transform it into a strategic asset that advances your organizational and operational goals.

2025 Best in KLAS Technical Services award badge recognizing CSI Companies for excellence in healthcare IT consulting services.

Cost Savings and Flexibility

CSI provides an affordable staffing alternative to support our partners through ServiceNow implementations and ongoing operational and system maintenance needs.  Our clients have benefited from our highly flexible, on-demand staffing models that typically exceed expectations in organizational awareness and system knowledge.

Staffing
Support

With CSI’s ServiceNow Managed Services our partners can focus on internal initiatives and other core business needs while our team provides the day to day support and ongoing intake for various system maintenance, navigation, issue management, and upgrade needs.

Increased EHR Benefits

Minimum interoperability, non-integration of tools with other systems, provider burnout, system viewed as an “order taker” and not optimizing patient and provider experience, limited management capabilities in non-IT assets such as medical devices and equipment.  

Start Your ServiceNow Transformation

Contact CSI today to discover how our Managed Services can help your organization realize the
full potential of your ServiceNow investment while addressing your unique challenges.

Client Success Story

Regional Health System

Challenge: Costly in-house team not handling inbound requests and inefficient workflows.

Solution: Provided ServiceNow Managed Services and implemented a hybrid support team. This team focused on improving responses, clearing old backlogs, and enhancing workflows.

Outcome:

  • Reduced incident resolution time by 60%
  • Cleared backlog in less than 30 days.
  • Lowered IT operational costs by 35%.
  • Optimized Customer Service – Improved workflows
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