ServiceNow is powerful—but in healthcare, it takes more than a platform to make an impact. At CSI, we transform standard ServiceNow platform capabilities into tailored solutions that address the unique challenges of healthcare organizations. While ServiceNow provides the technology foundation, CSI delivers the customized configuration, integration expertise, and ongoing optimization that turns platform potential into measurable operational outcomes.
We don’t just support your systems, we are a partner in your mission to deliver better care. Our managed services are built around real organizational priorities, technical precision, and measurable outcomes.
CSI goes beyond the “keep the lights on” approach— we elevate your platform to drive results and commit to end-user satisfaction and patient care.
CSI has a history of providing a wide range of support beyond day-to-day maintenance requests. Gain a proactive approach to your business process improvements, and overall digital transformation with CSI.
CSI is a healthcare-focused Managed Service Provider (MSP) and ServiceNow consulting firm. Whether you’re scaling, integrating, or transforming, we’re with you.
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ServiceNow Platform Provides
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CSI Managed Services Transform
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ITSM framework and tools
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Healthcare-specific workflows aligned with clinical processes
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Basic ticketing system
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EHR-integrated service management reduces clinician burden.
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Generic workflow capabilities
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Custom workflows optimized for patient care pathways
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Standard reporting tools
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Service agreement dashboards with actionable insights
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Platform for automation
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Implemented automations that address specific clinical needs
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Cloud infrastructure
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HIPAA-compliant configurations and security management
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While ServiceNow provides the framework for incident tracking, CSI implements:
While ServiceNow offers workflow tools, CSI delivers:
While ServiceNow includes reporting features, CSI creates:
increase in clinician satisfaction with IT support
reduction in time-to-resolution for system issues
reduction in IT support costs through optimization
As a 2025 Best in KLAS Technical Services award recipient, CSI combines deep healthcare knowledge with ServiceNow platform expertise. Our team doesn’t just implement ServiceNow, we transform it into a strategic asset that advances your organizational and operational goals.
CSI provides an affordable staffing alternative to support our partners through ServiceNow implementations and ongoing operational and system maintenance needs. Our clients have benefited from our highly flexible, on-demand staffing models that typically exceed expectations in organizational awareness and system knowledge.
With CSI’s ServiceNow Managed Services our partners can focus on internal initiatives and other core business needs while our team provides the day to day support and ongoing intake for various system maintenance, navigation, issue management, and upgrade needs.
Minimum interoperability, non-integration of tools with other systems, provider burnout, system viewed as an “order taker” and not optimizing patient and provider experience, limited management capabilities in non-IT assets such as medical devices and equipment.
Contact CSI today to discover how our Managed Services can help your organization realize the
full potential of your ServiceNow investment while addressing your unique challenges.
Challenge: Costly in-house team not handling inbound requests and inefficient workflows.
Solution: Provided ServiceNow Managed Services and implemented a hybrid support team. This team focused on improving responses, clearing old backlogs, and enhancing workflows.
Outcome:
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