Change in itself can often create an atmosphere of excitement and optimism, but it can also too easily cause concern, or even skepticism. The commitments made and reinforced during a time of change should ensure end users have an easy transition with minimal impact on their current daily routines. These communications and actions can result in building trust and buy-in to the changes in motion. Legacy Support Services, during an EHR implementation process for healthcare organizations, can directly help ensure that current systems continue to be properly supported with little to no interruption of ongoing operations. This also sets the stage for end-user trust in a support model that ensures ongoing quality and timely responses throughout the transition period. MedSys Group has a long history of laying down a foundation of trust via its Legacy managed services solution that directly drives end-user trust and satisfaction through a high level of quality support services.
MedSys Group, a CSI Company, is a nationally recognized healthcare professional and Managed services firm dedicated to clinical and technical advisory consulting and software implementations. CSI’s acquisition provided an opportunity to offer a more robust suite of solutions, including enhanced consulting, expanded Legacy system support services, and comprehensive ongoing Managed Services. These offerings provide strategic guidance, optimize operations, ensure seamless system integration, and improve proactive maintenance and issue resolution. Through dozens of Legacy project efforts, MedSys has found that the quality of a dedicated support team has led directly to a smoother implementation period.
Recent feedback from a healthcare system in Texas stated, “Our organization has a great partnership with MedSys Group for Oracle Cerner support as we transition to Epic. We chose MedSys because of their strong industry reputation for delivering outstanding talent. I’ve been very impressed with the way their team has integrated within our organization, allowing us to continue a high level of customer service support.”
Legacy Managed Services maintains the existing technology or applications that are being replaced by a new and more efficient solution, such as an upgraded Electronic Health Record (EHR) system. These legacy systems may still be in use and contain valuable data that needs to be accessed or migrated to the new EHR. Maintaining and supporting legacy systems alongside the implementation of a new EHR can create additional complexity and demands on resources. Healthcare organizations often must allocate time, personnel, and financial resources to keep the legacy systems operational while simultaneously working on implementing the new EHR. This can prolong the implementation timeline and require extra effort from the organization’s IT staff and other stakeholders involved in the project.
While the process of maintaining legacy systems during an EHR upgrade can be challenging, it is a crucial step to ensure a seamless transition and uninterrupted healthcare services. It requires careful planning, coordination, and resource management to minimize disruptions and maximize the benefits of the new EHR system. Guy Neel, Executive Vice President of Managed Services at MedSys Group, shared, “When you entrust MedSys Group with the operation of your legacy systems, your staff can fully dedicate their efforts to crucial tasks such as implementation, training, and the successful go-live of the new system. This division of responsibilities ensures a smooth and uninterrupted transition, safeguarding the success of your technology investment.”
A differentiator for MedSys Group is how they provide a systematic approach designed to provide dependable day-to-day support. With the ability to flex staff to accommodate business objectives, MedSys Group is able to introduce efficiencies to improve service and lower costs. Another added benefit to their clients is a model that provides a dedicated staff with flexibility to flex as warranted. Additionally, MedSys Group leverages Service Management reporting to ensure client expectations exceed the client’s current service levels. This is where the end user trust begins, by offering high levels of customer service with improved resolution times. This drives end-user satisfaction and sets a higher standard of service. Looking ahead to ongoing end-user support efforts after the EHR implementation, MedSys Group understands that quality begins now when trying to build end-user trust and helps customers through all stages of the EHR lifecycle, from old to new.
MedSys Group consultants possess top-tier expertise and are extensively trained, holding relevant credentials that ensure their ability to contribute to any implementation project’s success. With strategic, tactical, and operational experience, as well as program leadership and project management skills, MedSys Group’s consultants seamlessly integrate with clients existing teams. The consultants directly support the client’s current system, allowing them to focus on transitioning to the future state with confidence.
A longtime customer of MedSys Group in Missouri recently shared, “Our organization values the partnership with MedSys, a trusted expert in Oracle Cerner support, especially as we transition to Epic. MedSys’s expertise is evident in their seamless integration with our team, ensuring a high level of customer service. We genuinely value MedSys’s exceptional industry knowledge, and it is our trusted legacy support partner.”
Partnering with MedSys Group for Legacy Support Services will give your organization the flexibility to move forward with innovations, compliance changes, critical system upgrades, and new technologies. While EHR installs continue, MedSys Group also has a strong history in supporting a range of other Legacy system needs across non-clinical applications, Revenue Cycle Management, Enterprise Resource Planning (ERP) software, and various technical solutions. Regardless of the system, finding a partner who understands the importance of customer service, as an agent of trust, has been a driving success factor for the client’s Legacy support projects supported by MedSys Group.
