Implementation Services: Seamless Healthcare IT and EHR Integration
With decades of healthcare IT experience and the #1 ranking in KLAS for Technical Services in 2026 and 2025 and Go-Live Support in 2022, 2020, and 2019. CSI Companies delivers comprehensive implementation support tailored to the unique challenges of healthcare organizations. From advisory services and staff augmentation to go-live readiness and revenue cycle optimization, we provide strategic insight and scalable solutions that ensure your EHR transformation is successful on day one and beyond.
Your Trusted Healthcare IT Consulting Firm for Epic Implementation, EMR Training and Go-Live Support
Solutions Built for the Full Life Cycle of EHR Implementation
CSI offers a full-service EMR implementation model designed to support healthcare organizations through complex system transformations. Whether augmenting your internal resources or leading strategic efforts, our experts provide targeted guidance and hands-on delivery throughout every stage of the project.
Our services include:
The CSI Approach to Implementation
Leveraging proven methodologies, flexible delivery models, and nearly three decades of healthcare experience, CSI ensures your EHR implementation is bolstered by the resources that will maintain productivity, reinforce new workflows, and enable your commitment to high-quality patient care and safety during the critical phase of go-live.
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Change Management is the cornerstone of any transformational initiative. CSI’s change management approach begins with assessing organizational readiness and building a structured program that fosters engagement, supports governance, and enables adoption at every level.
Our proven framework includes:
Discovery: Comprehensive needs assessment and stakeholder mapping.
Design: CSI collaborates with your teams to create a tailored change and communication strategy.
Deploy: CSI activates a suite of tools designed to support change adoption.
Measure & Refine: Monitor adoption metrics and KPIs to ensure long-term success.
From communication strategy to stakeholder alignment, we deliver practical, sustainable change programs designed to drive adoption, minimize resistance, and enable lasting success through go-live and beyond. We have successfully supported 20,000+ user transitions across acute, ambulatory, and home health settings and achieved over 90% microsite adoption and message engagement rates.
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Training is a critical component of any successful EHR implementation. CSI builds role-based training programs tailored to your EHR, workflows, and organizational needs, ensuring users are equipped, confident, and supported from day one.
Our full-service EHR training solution provides expert guidance and hands-on delivery, including:
Program Leadership: Experienced Training leaders to develop and oversee your training strategy.
Curriculum Development: Custom, role-based curriculum and materials built around your EHR’s methodology and your training strategy.
Expert Delivery: Classroom Trainers providing engaging classroom and at-the-elbow (ATE) support.
Super User Programming: Development and activation of a strong Super User network.
Ongoing Support: Post-go-live training, new employee orientation, and workflow reinforcement.
By integrating our workflow training with your broader change management plan, we support rapid system adoption, boost user confidence, and reduce go-live friction and provider burnout, maximizing your return on EHR investment.
Go-Live Support Services Designed for Seamless Transitions and Sustained Success
CSI Companies reputation as one of the nation’s premier healthcare IT consulting and staffing firms is built on a strong track record of successful project delivery. Our go-live support programs are designed to ensure a seamless transition with minimal disruption to clinical and business operations. From pre-live planning to post-live optimization, our Activation and Readiness Services drive adoption, reinforce workflows, and support lasting transformation. With over 360 activations and a pool of 4,000+ experienced ATE resources, we help organizations achieve high adoption and ROI from day one.
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Department walkthroughs, staffing model reviews, and readiness assessments.
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At-the-Elbow and At-the-Ear coverage tailored to department and shift.
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Department-level adoption dashboards, issue escalation, and budget control.
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Targeted assistance for clinical and revenue cycle users to optimize workflows and improve operational efficiencies.
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Activation planning incorporates Super Users, vendor teams, and other assigned resources.
Talk to Our Implementation Experts
The CSI Difference:
Our Go- Live and Activation Playbook
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Our proven, organized methodology ensures all stakeholders are prepared before go-live. Built from the experience of 360+ engagements, it includes:
Activation questionnaire and project kickoff
Shift schedule development and resource confirmation
Load balancing for cost control
Pre-live dry runs and readiness validation
Post-live stabilization with feedback loops
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CSI’s onboarding and logistics teams manage every detail to reduce client burden and eliminate go-live surprises:
Airfare, lodging, and local transportation planning
Compliance with organizational travel policies
Coordination across internal teams, vendors, and Super Users
Real-time visibility and shift change communication
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Our proprietary and best-in-class tools streamline activation delivery and enhance real-time decision-making:
CSI Live! Platform: Our proprietary end-to-end resource management platform that supports every stage of an engagement.
Go-live readiness and department walkthrough tools
Shift scheduling dashboards
ATE Interaction Tool for performance tracking
Geofenced time tracking for accurate reporting
Budget and burn reporting with executive summaries
Post-go-live lessons learned repository
A Proven, Scalable Model
360+
activation projects managed across Epic and other major platforms
3,000+
credentialed ATE resources available for rapid deployment
32
average CSI go-live projects completed amongst our top 500 ATEs
Whether you’re preparing for a large-scale Epic activation, navigating a multi-entity rollout, or optimizing your revenue cycle as part of a system upgrade—CSI Companies is here to help. Our team brings unmatched healthcare experience, scalable support, and a commitment to client success that’s earned us repeat partnerships nationwide.
Get EMR Training & Go-Live Support Today
Client Success Story
Managed Health Network: Seamless Epic Integration Through Strategic Change Management
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Managed Health Network faced the complex task of merging three distinct EHRs into a unified Epic instance, requiring a strategic and comprehensive change management approach to ensure a smooth transition and user adoption.
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CSI was engaged to develop and implement an organization-wide change management strategy. To achieve this, CSI delivered a comprehensive EHR migration, training, and go-live support program that ensures a smooth transition and high user adoption. Our approach included:
Developing a tailored, role-based communication strategy for different user groups.
Co-creating a RAG (Red-Amber-Green) communication tracker with operational stakeholders to monitor readiness.
Implementing a weekly “Go-Live Readiness Pulse” to provide targeted updates and engagement touchpoints.
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The program had a significant impact on the initiative’s success, delivering clear, positive results:
89% User Confidence On Day 1 of the Epic launch: Users reported feeling confident and well-prepared, demonstrating high levels of readiness and comfort with the new system.
17% Reduced Physician Login Times: Physician login times decreased compared to previous go-lives, significantly improving efficiency and reducing frustration for critical users.
