With decades of healthcare IT experience and the #1 ranking in KLAS for Technical Services in 2025 and Go-Live Support in 2022, 2020, and 2019, CSI Companies delivers comprehensive implementation support tailored to the unique challenges of healthcare organizations. From advisory services and staff augmentation to go-live readiness and revenue cycle optimization, we provide strategic insight and scalable solutions that ensure your EHR transformation is successful on day one and beyond.
With decades of healthcare IT experience and the #1 ranking in KLAS for Technical Services in 2025 and Go-Live Support in 2022, 2020, and 2019, CSI Companies delivers comprehensive implementation support tailored to the unique challenges of healthcare organizations. From advisory services and staff augmentation to go-live readiness and revenue cycle optimization, we provide strategic insight and scalable solutions that ensure your EHR transformation is successful on day one and beyond.
CSI offers a full-service EMR implementation model designed to support healthcare organizations through complex system transformations. Whether augmenting your internal resources or leading strategic efforts, our experts provide targeted guidance and hands-on delivery throughout every stage of the project.
Our Services include:
Leveraging proven methodologies, flexible delivery models, and nearly three decades of healthcare experience, CSI ensures your EHR implementation is bolstered by the resources that will maintain productivity, reinforce new workflows, and enable your commitment to high-quality patient care and safety during the critical phase of go-live.
Change Management is the cornerstone of any transformational initiative. CSI’s change management approach begins with assessing organizational readiness and building a structured program that fosters engagement, supports governance, and enables adoption at every level.
Our proven framework includes:
From communication strategy to stakeholder alignment, we deliver practical, sustainable change programs designed to drive adoption, minimize resistance, and enable lasting success through go-live and beyond. We have successfully supported 20,000+ user transitions across acute, ambulatory, and home health settings and achieved over 90% microsite adoption and message engagement rates.
Training is a critical component of any successful EHR implementation. CSI builds role-based training programs tailored to your EHR, workflows, and organizational needs, ensuring users are equipped, confident, and supported from day one.
Our full-service EHR training solution provides expert guidance and hands-on delivery, including:
By integrating our workflow training with your broader change management plan, we support rapid system adoption, boost user confidence, and reduce go-live friction and provider burnout, maximizing your return on EHR investment.
CSI Companies reputation as one of the nation’s premier healthcare IT consulting and staffing firms is built on a strong track record of successful project delivery. Our go-live support programs are designed to ensure a seamless transition with minimal disruption to clinical and business operations. From pre-live planning to post-live optimization, our Activation and Readiness Services drive adoption, reinforce workflows, and support lasting transformation. With over 360 activations and a pool of 4,000+ experienced ATE resources, we help organizations achieve high adoption and ROI from day one.
Department walkthroughs, staffing model reviews, and readiness assessments.
At-the-Elbow and At-the-Ear coverage tailored to department and shift
Department-level adoption dashboards, issue escalation, and budget control.
Targeted assistance for clinical and revenue cycle users to optimize workflows and improve operational efficiencies.
Activation planning incorporates Super Users, vendor teams, and other assigned resources.
Our proven, organized methodology ensures all stakeholders are prepared before go-live. Built from the experience of 360+ engagements, it includes:
CSI’s onboarding and logistics teams manage every detail to reduce client burden and eliminate go-live surprises:
Our proprietary and best-in-class tools streamline activation delivery and enhance real-time decision-making:
activation projects managed across Epic and other major platforms
credentialed ATE resources available for rapid deployment
average CSI go-live projects completed amongst our top 500 ATEs
Whether you’re preparing for a large-scale Epic activation, navigating a multi-entity rollout, or optimizing your revenue cycle as part of a system upgrade—CSI Companies is here to help. Our team brings unmatched healthcare experience, scalable support, and a commitment to client success that’s earned us repeat partnerships nationwide.
Challenge
Managed Health Network faced the complex task of merging three distinct EHRs into a unified Epic instance, requiring a strategic and comprehensive change management approach to ensure a smooth transition and user adoption.
Solution
CSI was engaged to develop and implement an organization-wide change management strategy. To achieve this, CSI delivered a comprehensive EHR migration, training, and go-live support program that ensures a smooth transition and high user adoption. Our approach included:
Outcomes
The program had a significant impact on the initiative’s success, delivering clear, positive results:
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