Menu
A Super User program is an enterprise-wide initiative within an organization designed to support its system during all phases of the EHR lifecycle. It establishes a group of employees who serve as internal experts for specific departments or workflows. CSI offers advisory and project development support for managing and developing a Super-User program.
The Super User program empowers users within an organization to become experts in the EHR system, resulting in enhanced user proficiency, system adoption, and efficiency.
1
Cross-training superusers to support all roles, including clinicians, technicians, administrative staff, and patient access teams.
2
Develop a Super User program with goals, objectives, timelines, resources, training, and risk strategies.
3
Ensures stakeholders share info, provide feedback, and address concerns through meetings or email updates.
4
Engages stakeholders for project ownership. Flexible 3-tier approach or staff augmentation.
5
Central point of contact overseeing all aspects, tracking progress, and resolving issues.
6
Structured scheduling for Super User activities, real-time progress monitoring, and go-live support.
7
Reviews and optimizes for ongoing success, ensuring continuous support, upgrades, and communication.
Director
“CSI was very knowledgeable about our EHR. They added a lot of value because they were very experienced. They knew about the workflows coming in, and that was really beneficial; they really were able to help the users. They met the timeline, and we also were able to meet some other things to get money back for our organization. The firm tries to find people local to the area so that we can avoid travel costs, and they do a great job.”
Director
“We have been very impressed by the resources we get from CSI. We see it in the extensions to the resources we get through them, and we can also see it from how the firm takes a proactive approach to ensure that our needs are being met. That is why their resources are extended; the firm is able to show value beyond the project or needs that they were originally brought on for. CSI Healthcare IT is essentially running multiple projects for us now because their consultants have shown that they have the ability and the strategic foresight to do so.”
Manager
“CSI has been very easy to work with and responds promptly to any request I send them. They are always checking in and ensuring we have what we need and that those needs are met. All of the communication with them has been professional.”
This website collects data, including information provided by you and information we collected using cookies. By continuing to use our website, you consent to our privacy policy
