CSI’s Steady State Program offers an innovative staffing model and comprehensive support services tailored to maximize your EHR investment. It is designed to eliminate workflow inefficiencies and post-implementation challenges.
We provide your organization with a personalized curriculum that is tailored to your specific needs. Our steady state training approach is centered on role-specific and workflow-based models, ensuring the highest levels of user-readiness with unique content designed exclusively for you.
Our team consists of skilled trainers adept at handling your daily tasks, enabling your teams to concentrate on strategic objectives and the larger perspective.
With over 500 CSI team members, each possessing an average of 5 years of classroom training expertise, our staff is proficient in various applications. This cross-training approach minimizes the requirement for multiple trainers in your program.
Our trainers consistently receive high ratings from their trainees for their classroom preparation, application knowledge, responsiveness to questions, comprehension of workflows, and exceptional instructional skills.
Our comprehensive project plans, workflow and training materials, tracking and budgeting tools ensure your project is set up for success.
We tailor teams to all sizes of projects, from clinic staff augmentation to multi-hospital rollouts.
CSI’s leadership closely partners with you to guarantee excellent support.
The client faced a persistent, enterprise-wide challenge: how to train thousands of new employees each year without overwhelming their internal teams. Following the implementation of a new Epic system across multiple hospitals, they lacked the resources and bandwidth to sustain an effective, long-term training program. Without a scalable solution, they risked burnout, inefficiency, and a decline in the success of their Epic investment.
Their goal was clear: delegate the routine training tasks to external experts, enabling their internal team to concentrate on advanced system enhancements and innovation.
CSI Companies stepped in with an innovative, scalable solution: we recruited 20–30 specialized classroom trainers with deep Epic expertise who could seamlessly deliver customized training using the client’s materials.
Key components of the solution included:
With CSI managing the classroom training for both new hires and internal transfers, the client’s internal Instructional Designers were freed up to focus on strategic system tasks, such as workflow optimization, system enhancements, and quarterly upgrades.
Throughout their five-year partnership, the client faced new hurdles: acquisitions of additional ambulatory centers, surges in onboarding needs, and increasing class demands. Together, CSI and the client implemented proactive scheduling strategies and flexible resource scaling, ensuring no interruption in training delivery.
By leveraging long-term, cost-efficient solutions, CSI enabled the client to meet their operational goals, delivering consistent, high-quality training at scale while reducing internal strain.
Together, CSI and the client created a sustainable, scalable training solution that:
This partnership story is a testament to how smart collaboration and tailored solutions can drive efficiency, performance, and long-term success.
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