SUCCESS STORY

Delivering the Largest Logistical Training Program in CSI History

The Challenge

A long-standing healthcare partner came to CSI with their most ambitious training request yet, simultaneous Epic training across rural Iowa during the dead of winter. Snowstorms, limited travel options, scarce hotel rooms, and training space shortages were just the beginning. The client needed a partner who could take on the full logistical burden and keep costs in check. 

Behind the scenes, the scale of this project was nothing short of remarkable. Our trainers logged a staggering 10,566 onsite days, with each spending an average of 145 days in the field. To make it all happen, they boarded 488 flights, stayed in 525 hotel rooms across 44 hotels in 15 towns, and drove 267 rental cars to reach campuses, classrooms, and hospitals across rural Iowa. One trainer alone booked 17 different hotel stays during the program.  

These numbers tell the story of dedication and resilience from a team willing to go the distance, literally, to ensure a successful Epic transition. Every trip mattered. Every mile meant progress. Every detail was managed with precision so the client could stay focused on their people, not the logistics. 

The Approach

CSI’s travel and logistics team designed an innovative “mini-hub” model, moving 63 expert trainers based off the needs of the client according to the classroom schedule. This approach maximized the client’s budget, ensured training space availability, and kept sessions running smoothly despite weather disruptions. 

  • Meticulous Coordination: Managed trainer schedules down to the hour, proactively repositioning trainers between locations. 
  • Cultural Adaptability: Matched trainers to rural hospital environments, ensuring they could build trust with staff, many of whom had worked decades in the same facilities. 
  • Operational Excellence: Used CSI’s proprietary tools and hands-on coordination to keep the project running seamlessly.

How CSI Can Help

CSI offers a full-service implementation model designed to support healthcare organizations through complex system transformations.

Whether augmenting your internal resources or leading strategic efforts, our experts provide targeted guidance and hands-on delivery throughout every stage of the project.

The Outcome

  • Under Budget: Delivered the entire project below cost projections. 
  • Consistent Expertise: Trainers provided uniform, expert guidance across all sites, easing the Epic transition for end users. 
  • Client Peace of Mind: CSI absorbed all logistical complexity, freeing the client to focus on other mission-critical tasks. 
  • Community Impact: Trainers’ presence brought benefit to rural towns across 24,000 square miles. 

Why It Matters

This project wasn’t just CSI’s largest logistical training effort, it set a new standard for what’s possible in rural, multi-site Epic training. By combining deep healthcare expertise, flawless execution, and a people-first approach, CSI proved that even the most complex challenges can be met with confidence, consistency, and care. 

To learn more about how CSI can help your organization achieve operational excellence, click here to contact us. 

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